Terms and Conditions of Service
By placing an order on glabora.com, you accept the following terms. Nothing on this page limits the rights you are entitled to by law as a consumer.
1. Payments
All orders must be paid in full before shipment. The order is processed only after payment has been confirmed. The charge appears on your statement as "Glabora".
2. Order Acceptance
Glabora reserves the right to reject or cancel an order in the event of suspected fraud, an obvious pricing error, or product unavailability. In such cases, the amount will be refunded in full and we will notify you by email.
3. Prices and Currencies
Prices are listed in Euros (EUR) for Italy, France, and the Netherlands, in US Dollars (USD) for the United States, and in Australian Dollars (AUD) for Australia. Prices include applicable taxes where required. Any duties or customs charges for shipments outside the European Union and Australia are payable by the recipient.
4. Shipping and Returns
Shipping and returns are governed by the Shipping Policy and the Return and Refund Policy published on this website, which form an integral part of these terms.
5. Customer Responsibility
The customer is responsible for providing accurate and complete delivery details. An incorrect address entered at checkout may result in redelivery charges.
6. Product Use
Products must be used according to the instructions and warnings provided on the product page and in the included manual. We encourage you to read the warnings before use, particularly for electronic devices and products intended for animals.
7. Applicable Law and Jurisdiction
Sales contracts concluded through this website are governed by Italian law, as Glabora is based in Italy.
If you are a consumer residing in another European Union member state, the mandatory rights provided by the law of your country of residence remain unaffected, and you may bring proceedings before the court of your place of domicile. For consumers residing in the United States, the protections provided by the laws applicable in their state remain unaffected.
8. Dispute Resolution
Before initiating any proceedings, write to us at info@glabora.com: we resolve the vast majority of issues within 24–48 hours. EU consumers may also contact the alternative dispute resolution bodies provided for under applicable legislation.
9. Changes to the Terms
We may update these terms. The terms applicable to your order are those published at the time you placed it.
Contact Information
Store name: Glabora
Address: Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
Email: info@glabora.com
Phone: +39 329 563 0900
Support hours: Monday–Friday, 9:00–17:00 (CET)
Last Updated
September 2026