Frequently Asked Questions (FAQ)
What are the shipping times?
Your order will arrive in approximately 7–16 business days. We will prepare your package within 1–4 days, and the courier will take 6–12 days to deliver it to your home.
Can I modify or cancel an order?
Of course, but we need to act quickly! You have until 11:59 PM on the day you placed your order. After that time, the package is transferred to our logistics center and can no longer be modified.
Is shipping charged?
Absolutely not! Standard shipping is free on all orders, whether in Italy, the United States, the Netherlands, or France.
How can I track my package?
As soon as your order is on its way, we will send you an email with the tracking number and a link to follow your package's journey in real time.
What happens if something arrives damaged?
We are very sorry if that happens! Contact us within 48 hours of delivery by writing to info@glabora.com. Send us a photo or video of the problem, and we will resolve the situation in less than 24 hours.
How does the return process work?
If you need to return a product, you can do so within 14 days of receipt, as required by EU regulations. Make sure the item is unused and in its original packaging. Please note that return shipping costs are the customer's responsibility.
How do I request a return?
Send us an email at info@glabora.com within 30 days of delivery, including your order number. We will provide you with all the instructions you need to proceed. Please remember that once the return has been authorized, the package must arrive back at our warehouse within 14 days. For complete details, consult our Refund Policy.
What should I do if I entered the wrong address?
Always carefully check your details at checkout! If the address is incorrect, we cannot refund the package if it is marked as delivered. If there is a problem with the delivery, contact the local courier as soon as possible.
Where are you located?
📍 Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
How can I contact you with any other questions?
📧 Email: info@glabora.com
📞 Phone: +39 329 563 0900
🕘 Support: Monday–Friday, 9:00 AM–5:00 PM (CET)
Last updated
January 2025