Frequently Asked Questions (FAQ)
What are the shipping times?
Your order arrives in approximately 7–16 business days: we prepare the package in 1–4 days, and the carrier takes 6–12 days to deliver it.
Which countries do you ship to?
We ship to Italy, France, the Netherlands, the United States, and Australia. Standard shipping is free in all five countries.
Can I modify or cancel an order?
Yes, but we need to act quickly: you have until 11:59 PM on the day you placed the order. After that time, the package is transferred to the logistics center and can no longer be modified.
Is shipping paid?
No. Standard shipping is free on all orders, with no minimum purchase requirement.
How can I track my package?
As soon as your order ships, we will send you an email with the tracking number and a link to follow its journey in real time.
What happens if something arrives damaged?
Contact us within 48 hours of delivery by writing to info@glabora.com. Send us a photo or video of the problem: we will investigate and resolve it within 24 business hours, with a free replacement or refund. In this case, we cover the return shipping costs.
How long do I have to return a product?
30 days from delivery. European law provides for a minimum withdrawal period of 14 days; we offer 30 days on all orders, in every country where we ship.
The item must be unused and in its original packaging. If the return is due to a change of mind, the return shipping costs are the customer's responsibility; if the product is defective, damaged, or incorrect, we pay them.
How do I request a return?
Write to us at info@glabora.com within 30 days of delivery, including your order number and the reason. We will send you the complete instructions. Once authorized, the package must arrive back at the warehouse within 14 days. For full details, see our Refund Policy.
When will I receive my refund?
Once the product has been received and inspected, the refund will be issued within 10–14 business days to the original payment method.
What should I do if I entered the wrong address?
Check your details at checkout. If the address is incorrect, we cannot refund a package marked as delivered. If there is a delivery problem, contact the local carrier as soon as possible and write to us at the same time.
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, PayPal, Klarna, Apple Pay, Google Pay, iDEAL, Bancontact, and UnionPay. All transactions are protected by SSL encryption, and we do not store complete card details.
Where are you located?
📍 Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
How can I contact you?
📧 Email: info@glabora.com
📞 Phone: +39 329 563 0900
🕘 Support: Monday–Friday, 9:00 AM–5:00 PM (CET)
Last updated
September 2026