Refund Policy
General Overview
By purchasing from Glabora, the Customer agrees to the terms of this Return Policy. This is a binding legal agreement governing every transaction.
Right of Withdrawal (EU – 14 days)
Under EU law, if the goods are shipped within the European Union, you have the right to withdraw from the order within 14 days of delivery without providing a reason. The product must be in the same condition in which it was received, unused, with labels intact and in the original packaging.
Return Conditions and Exclusions
To be eligible for a return, the product must be new and unused.
- Sanitary/Hygiene Items: For safety reasons, protective or personal-use devices (including nasal/respiratory devices) cannot be returned once the packaging has been opened or the original seal removed.
- Personalized Items: Personalized products are not eligible for return.
- Restocking Fee: For bulky items or returns without the original packaging, we apply a restocking and inspection fee of between 15% and 30%.
- Non-Returnable Items: Expedited/priority shipping costs, “BOGO” promotional items, and products marked as “Final Sale” are non-refundable.
Return Procedure (RMA)
Authorization: Authorization (RMA) is required. Write to info@glabora.com within 30 days of delivery, providing your first name, last name, order number, and photographic evidence.
- Arrival Deadline: Once authorized, the return must reach our warehouse within 14 days of the authorization date. After this deadline, we reserve the right to refuse the return.
- Shipping: Return shipping costs are the customer’s responsibility. Unauthorized returns will not be processed.
Defects, Damage, and Missing Orders
- Reporting: Any defects or missing items must be reported within 48 hours of delivery. We guarantee a resolution within 24 hours of verifying the documentation (photos/videos).
- Incorrect Addresses: We rely on the accuracy of the address provided at checkout. No refunds are provided for errors in the address supplied by the customer. If a package is marked as “delivered” but was not received, the customer must contact the local carrier before filing a claim.
Legal Protection (Legal Armor)
- Order Cancellations: Orders may be canceled only by 11:59 p.m. on the day the order was placed. After that time, the order is considered to be processing and cannot be canceled.
- Chargeback Policy: The Customer agrees that an email notification to info@glabora.com is a mandatory prerequisite for any dispute. Initiating a “chargeback” without first contacting our support team constitutes a breach of this agreement and will result in automatic opposition to the dispute.
- Indemnification: The Customer agrees to indemnify and hold Glabora harmless from any claim or expense arising from improper use of the products.
- Policy Changes: Glabora reserves the unilateral right to modify this Policy at any time without prior notice.
Refund Processing
Once the return has been inspected, the refund is processed within 10–14 business days. We reserve the right to deny refunds in cases of abuse or fraud.
How to Request a Return
To initiate a return, send us an email at:
Include:
First and last name
Order number
Reason for the return
Photos and videos of the product (if defective or damaged)
Company Address
Store Name: Glabora
Address: Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
Phone: +39 329 563 0900
Support: Monday–Friday, 9:00 a.m.–5:00 p.m. (CET)
Last Updated
January 2025