Returns & Refund Policy
Overview
By shopping at Glabora you agree to the terms of this Return and Refund Policy. Nothing on this page limits the rights you have by law as a consumer.
How long you have to return
You have 30 days from delivery (once the order has arrived) to return an item, on every order, with no need to give a reason.
The item must be returned in the same condition in which you received it: unused, with tags intact and in its original packaging.
Items that cannot be returned
Personal-use and hygiene items: for health and safety reasons, items in direct contact with the skin cannot be returned once the sealed packaging has been opened, unless they are defective.
Custom items: products made to measure or personalized on request cannot be returned.
Final sale items: products marked Final Sale cannot be returned. This is always shown on the product page before purchase.
Return shipping costs
Free return if the item arrives defective, damaged or different from what you ordered: we pay the return shipping.
Paid by the customer if you are not satisfied or change your mind. We tell you the cost before you ship.
If an item comes back incomplete, used beyond simple trying on, or without its original packaging, we may deduct an amount proportional to the loss in value. We always tell you before issuing the refund.
How to request a return
Email info@glabora.com within 30 days of delivery with:
- Your full name
- Your order number
- The reason for the return
- Photos or a video of the item, if it is defective or damaged
We reply with the authorization and full instructions. Once authorized, the parcel must reach our warehouse within 14 days. We cannot process returns that arrive without authorization, because we cannot match them to your order.
Defects, damage and incomplete orders
Report defects, damage or missing items within 48 hours of delivery, with photos or a video. We check and reply within 1 business day with a free replacement or a full refund.
Incorrect addresses: we rely on the address entered at checkout. If the parcel is delivered to an incorrect address provided by the customer, we cannot issue a refund. If it shows as delivered but you did not receive it, contact the local carrier and email us at the same time: we open the carrier claim.
Cancelling an order
You can cancel until 11:59 PM (CET) on the day of purchase. After that the order is already being prepared at the logistics center and can no longer be intercepted; in that case we proceed with a return once the parcel is received.
Payment disputes
If something is wrong with your order, please email us first at info@glabora.com: in nearly all cases we resolve it in 24–48 hours. This does not limit your right to contact your bank or payment provider.
Refund timing
Once the return is received and inspected, we issue the refund within 10–14 business days to your original payment method. We email you a confirmation when the refund is sent.
Changes to this policy
We may update this policy. The terms that apply to your order are those published when you placed it.
Company and contact information
J&S Group S.R.L.S. (VAT no. 03389370598)
Store name: Glabora
Address: Via Francesco Caracciolo 5, Fondi, Latina, 04022, Italy
Email: info@glabora.com
Phone: +39 329 563 0900
Customer service: Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (CET).
Contact page: https://glabora.com/pages/us-contact
Last updated
October 2026