Frequently Asked Questions (FAQ)
Shipping Areas
We currently ship to Italy and the United States of America.
What are the delivery times?
The average times are:
Order processing: 1–4 working days
Transport: 6–12 working days
Estimated total delivery: 7–16 working days
Times may vary based on destination, order volumes, and courier conditions.
Orders placed after 5:00 PM (CET) or on weekends/holidays are processed the next working day.
For more information, please refer to our Shipping Policy.
Which couriers do you use?
We collaborate with reliable couriers selected by our logistics partners.
The actual courier may vary based on the order's destination.
Is shipping free?
Yes!
We offer Free Standard Shipping on all orders in Italy and the United States of America.
No additional costs are incurred at checkout.
Can I track my order?
Yes.
When your order is shipped, you will receive an email with:
Tracking number
Link to track the shipment in real-time
What should I do if my order arrives damaged or incomplete?
Contact us within 48 hours of delivery at:
We will assist you for a quick solution.
Do you accept returns or exchanges?
Yes, we accept returns within 30 days of delivery.
We accept returns for:
defective items
damaged items
non-compliant items
items without issues (change of mind/size), if unused and in original condition
For defective, damaged, or incorrect products, the return is free.
For change of mind, return shipping costs are the customer's responsibility.
For complete details, please refer to our Refund Policy.
Where are you located?
📍 Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
How can I contact you?
📧 Email: info@glabora.com
📞 Phone: +39 329 563 0900
🕘 Support: Monday–Friday, 9:00 AM–5:00 PM (CET)
Last updated
January 2025