Refund Policy
If you are not satisfied with your purchase, you can request a return within 30 days of delivery.
Return conditions
To be eligible for return, the product must be:
New, unused, and undamaged
In original condition and with complete packaging
Accompanied by receipt or order number
Non-returnable items
For hygiene reasons, some items (such as personal use products) cannot be returned, except for defects or errors on our part.
Accepted reasons for return
We accept returns in the following cases:
Defective item
Damaged item
Incorrect item
Change of mind / size (item without issues, intact and unused)
Return costs
In case of change of mind, return shipping costs are the customer's responsibility
In case of defective, damaged, or incorrect product, the return is free
Return method
Returns must be sent by mail to the address provided by our customer service.
Refund processing
Once the product is received and inspected:
The refund is processed within 7 business days
The amount will be refunded via the same original payment method
You will receive a confirmation email when the refund is completed
How to request a return
To start a return, send us an email at:
Includes:
First and last name
Order number
Reason for return
Product photo (if defective or damaged)
Company address
Store Name: Glabora
Address: Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
Phone: +39 329 563 0900
Support: Monday–Friday, 9:00 AM–5:00 PM (CET)
Last update
January 2025