Terms of Service
By placing an order on glabora.com you accept the terms below. Nothing on this page limits the rights you have by law as a consumer.
1. Payments
All orders must be paid in full before shipping. The order is processed only after payment is confirmed. On your statement the charge appears as Glabora. See our Billing & Payment Terms.
2. Acceptance of orders
Glabora reserves the right to refuse or cancel an order in case of suspected fraud, an obvious pricing error or product unavailability. In that case the amount is refunded in full and we notify you by email.
3. Prices and currencies
Prices are shown in US Dollars (USD) for the United States, in Euro (EUR) for Italy, and in Australian Dollars (AUD) for Australia. Prices include applicable taxes where required. Any duties or customs charges on shipments outside the European Union and Australia are the responsibility of the recipient.
4. Shipping and returns
Shipping and returns follow the Shipping Policy and the Return and Refund Policy published on this site, which form an integral part of these terms.
5. Privacy
How we handle your personal data is described in our Privacy Policy.
6. Customer responsibility
The customer is responsible for providing correct and complete delivery details. An incorrect address entered at checkout may result in re-delivery costs.
7. Use of products
Products must be used according to the instructions and care labels shown on the product page and included with the item. Please read the care instructions before use.
8. Governing law
Sales contracts concluded through this site are governed by Italian law, as Glabora is based in Italy.
If you are a consumer resident in another European Union country, the mandatory rights provided by the law of your country of residence remain unaffected, and you may bring proceedings before the court of your place of residence. For consumers resident in the United States, the protections provided by the applicable law of their State remain unaffected.
9. Dispute resolution
Before starting any procedure, email us at info@glabora.com: we resolve the great majority of problems in 24–48 hours. EU consumers may also use the alternative dispute resolution bodies provided by applicable law.
10. Changes to the terms
We may update these terms. The terms that apply to your order are those published when you placed it.
Company and contact information
J&S Group S.R.L.S. (VAT no. 03389370598)
Store name: Glabora
Address: Via Francesco Caracciolo 5, Fondi, Latina, 04022, Italy
Email: info@glabora.com
Phone: +39 329 563 0900
Customer service: Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (CET).
Contact page: https://glabora.com/pages/us-contact
Last updated
October 2026