Frequently Asked Questions
What are the delivery times?
Your order arrives in about 7–16 business days (Monday to Friday): we prepare the parcel in 1–4 business days and the carrier takes 6–12 business days to deliver.
Which countries do you ship to?
We ship to the United States, Italy and Australia. Standard shipping is free.
Can I change or cancel an order?
Yes, but we need to be quick: you have until 11:59 PM (CET) on the day you placed the order. After that the parcel goes to the logistics center and can no longer be changed.
Do I pay for shipping?
No. Standard shipping is free on all orders, with no minimum spend.
How can I track my parcel?
As soon as your order ships, we email you the tracking number and a link to follow the parcel. You can also use our Track Your Order page.
What if something arrives damaged?
Contact us within 48 hours of delivery at info@glabora.com with a photo or video. We resolve it within 1 business day with a free replacement or a refund, and the return is at our expense.
How long do I have to return a product?
30 days from delivery. The item must be unused and in its original packaging. If you return it because you changed your mind, return shipping is paid by the customer; if the product is defective, damaged or incorrect, we pay for it.
How do I request a return?
Email info@glabora.com within 30 days of delivery with your order number and the reason. See our Return and Refund Policy for details.
When do I get my refund?
Once we receive and inspect the item, the refund is issued within 10–14 business days to your original payment method.
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, PayPal, Klarna, Apple Pay, Google Pay and UnionPay, depending on your country. All transactions are protected by SSL encryption and we do not store full card details. See our Billing & Payment Terms.
How do I contact you?
J&S Group S.R.L.S. (VAT no. 03389370598)
Store name: Glabora
Address: Via Francesco Caracciolo 5, Fondi, Latina, 04022, Italy
Email: info@glabora.com
Phone: +39 329 563 0900
Customer service: Our customer service is available from Monday to Friday between 9:00 am and 5:00 pm (CET).
Contact page: https://glabora.com/pages/us-contact