Terms and Conditions of Service
By placing an order on glabora.com, you agree to the following terms. Nothing on this page limits the rights you enjoy as a consumer under the law.
1. Payments and billing
All orders must be paid in full before processing and shipping. Charges on your bank statement will appear as Glabora. We use 256-bit SSL encryption for all transactions.
2. Order acceptance and cancellation
Glabora reserves the right to reject or cancel any order due to suspected fraud, obvious pricing errors, or product unavailability. If an order is canceled, you will be notified by email and issued a full refund immediately. Customer-initiated cancellation requests must be made within 5 minutes of completing checkout, as orders enter automated processing queues and are shipped shortly thereafter.
3. Prices, currencies, and duties
Prices are shown in USD (United States), EUR (Italy), AUD (Australia), and supported regional currencies (such as CHF for Switzerland), inclusive of applicable statutory taxes where required. Any customs duties, import tariffs, or local VAT applied outside the EU (for example, in the United States, United Kingdom, Australia, or Switzerland) are the sole responsibility of the recipient.
4. Shipping and returns
All deliveries, transit times, and returns are strictly governed by our Shipping Policy and our Returns and Refund Policy (14-day return window), which form an integral part of these terms.
5. Intellectual property and website use
All content on glabora.com, including text, graphics, logos, images, and product designs, is the exclusive property of J&S Group S.R.L.S. Unauthorized use, reproduction, or redistribution of our brand assets is strictly prohibited.
6. Customer responsibilities and product care
Customers are responsible for providing accurate delivery details at checkout. Redelivery or return costs resulting from incorrect addresses are the customer's responsibility. Products must be used strictly in accordance with the care instructions and labels provided.
7. Limitation of liability
To the fullest extent permitted by law, J&S Group S.R.L.S. will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any purchase will not exceed the total price paid for the specific item.
8. Privacy and data protection
The collection and processing of your personal data are described in detail in our Privacy Policy, which complies with international standards, including the GDPR.
9. Governing law and jurisdiction
Sales contracts concluded through this website are governed by Italian law, as Glabora is operated from Italy. Mandatory consumer protection rights under the laws of your country of residence (Italy, the United Kingdom, the United States, Australia, and Switzerland) remain fully unaffected.
10. Dispute resolution
Before initiating a bank dispute or chargeback, please write to us at info@glabora.com: we resolve the vast majority of requests within 24–48 hours. Consumers may also use the alternative dispute resolution mechanisms provided for by law.
11. Changes to the terms
We reserve the right to update these terms at any time. The terms and conditions applicable to your purchase are strictly those published on the website on the exact date and time your order was placed.
Company information and contact details
Store name: Glabora
Operated by: J&S Group S.R.L.S.
VAT number: IT03389370598
Registered office: Via Francesco Caracciolo 5, Fondi, Latina, 04022, Italy
Support email: info@glabora.com
Phone: +39 329 563 0900
Customer service hours: Monday – Friday, 9:00 – 17:00 (CET)
Contact page: https://glabora.com/pages/contatti
Last updated: October 2026.