Shipping Policy
1. Shipping regions and costs
Delivery countries: United States, United Kingdom, Australia, Switzerland, Italy, and throughout the European Union.
Shipping cost: free standard tracked shipping on all orders, with no minimum spend.
2. Processing, transit times, and cancellation deadline
| Stage | Timeframe | Schedule |
|---|---|---|
| Order cancellation / deadline | Exactly 5 minutes after purchase | Automatic 24/7 |
| Processing / handling | 1 – 2 business days | Monday – Friday |
| Transit | 6 – 12 business days | Monday – Friday |
| Estimated total delivery | 7 – 14 business days | Monday – Friday |
Delivery times may vary slightly during peak holiday seasons or in the event of adverse weather conditions. The official carrier tracking information is sent automatically by email when the package ships.
3. Logistics network and shipments from third countries (international logistics)
Operating model: Glabora is designed, managed, and legally registered in Italy by J&S Group S.R.L.S.
Shipping facilities (direct factory shipping): To eliminate unnecessary warehouse markups, orders are shipped directly from our dedicated manufacturing facilities and specialized international logistics hubs in Asia (primarily China), or from regional partner hubs in Europe.
Last-mile delivery: After air transport and national customs clearance, shipments are delivered to your door by major national carriers (including USPS, Royal Mail, Australia Post, Swiss Post, and DHL).
4. Import VAT, customs duties, and taxes (EU and international standards)
Since goods are fulfilled directly from international production hubs (including third countries outside the EU):
Deliveries within the European Union (EU): Orders delivered within the European Union are subject to applicable EU Value Added Tax (VAT), in accordance with distance-selling regulations. Where applicable, statutory VAT is calculated at checkout or determined through standard customs procedures upon arrival in the EU.
Non-EU imports / third countries (USA, United Kingdom, Switzerland, Australia): Shipments entering countries outside the European Union may be subject to import duties, customs tariffs, entry formalities, or local sales taxes imposed by the customs authority of the destination country.
Customer responsibility: Any import duties, local border tariffs, brokerage fees, or cross-border customs clearance charges imposed by local customs authorities are the sole responsibility of the recipient. Glabora does not collect or apply any hidden additional handling fees at checkout.
5. Order changes and cancellations (strict 5-minute window)
5-minute deadline: You may change the delivery details or cancel your order only within 5 minutes of purchase.
Automatic processing: Once this 5-minute window has passed, orders are instantly and automatically transferred to our suppliers’ fulfillment centers and air logistics systems for sorting, packing, and queue assignment. At this stage, packages cannot be stopped, modified, or intercepted in transit. If you no longer wish to keep the order, you must accept delivery and initiate an authorized return in accordance with our Return and Refund Policy. Refusing delivery at the door voids your right to a refund.
6. Incorrect addresses and failed deliveries
We ship only to the exact address provided at checkout. Check the street, house number, apartment/staircase, and postal code before placing your order.
Glabora is not responsible for failed deliveries, lost packages, or delays caused by incorrect or incomplete address details provided by the customer.
Failed delivery: If delivery fails for reasons attributable to the customer (for example, an incorrect address, the customer being unavailable after multiple attempts, or failure to collect the package from the local post office), any carrier return or redelivery fees are the customer’s responsibility.
We do not refund packages marked as “Delivered” by the carrier but incorrectly delivered due to errors in the address entered.
7. Transit damage or defective deliveries (“Keep the item” policy)
No return required: If the item arrives visibly damaged in transit or has a verified manufacturing defect, you do not need to send it back. You may keep the damaged item.
Free replacement: We will immediately ship an identical, new replacement item completely free of charge, with free tracked shipping.
Report within 48 hours: You must report the issue within 48 hours of carrier delivery to info@glabora.com, providing the order number and attaching clear photos/videos showing the defect, the garment labels, and the package’s outer shipping label.
Delayed / lost shipments: If the carrier tracking shows no movement or the package has not arrived within 40 days of the expected delivery date, contact us immediately so we can open an official investigation and arrange a free replacement or another solution.
8. Company identity and legal contact details
Operated in full compliance with European e-commerce directives and consumer transparency standards:
Store name: Glabora
Legal entity: J&S Group S.R.L.S.
VAT number: IT03389370598
Registered office: Via Francesco Caracciolo 5, Fondi, Latina, 04022, Italy
Support email: info@glabora.com
Phone: +39 329 563 0900
Customer support hours: Monday – Friday, 9:00 – 17:00 (CET)
Contact page: https://glabora.com/pages/contatti