Privacy Policy

Your privacy is of the utmost importance to us. We collect only the essential data needed to operate our website, process orders, and comply with international consumer protection standards.

1. Information about the data controller

2. Personal data we collect

  • Identification and contact data: first and last name, shipping and billing addresses, email address, and phone number.
  • Transaction data: records of products purchased, order amounts, and payment dates.
  • Payment data: securely processed directly by our certified payment providers; full credit card details are never transmitted to or accessed by our systems.
  • Customer support data: messages, requests, or feedback sent through our contact forms or directly by email.
  • Technical browsing data: IP address, browser type, device identifiers, and pages visited, collected automatically through the platform’s cookies.

3. Purposes of processing and legal basis

We process your personal data only on the basis of valid legal grounds, in accordance with the GDPR and international privacy laws:

  • Performance of a contract: to process and ship your orders, manage international deliveries, and handle authorized returns or refunds.
  • Legal obligations: to retain accounting, tax, and financial records as required by Italian and European laws.
  • Legitimate interests: to prevent fraud, protect our website infrastructure, and optimize our e-commerce platform.
  • Explicit consent: to send promotional newsletters and marketing updates, and to use advertising cookies. You have the right to withdraw your consent at any time.

4. Data sharing and third-party data processors

We do not sell, rent, or trade your personal data. We share information only with trusted service providers necessary to run our business:

  • E-commerce infrastructure: Shopify (host of our secure store platform).
  • Logistics and fulfillment: international courier networks and air freight tracking providers.
  • Payment gateways: secure processors that handle credit cards, PayPal, Apple Pay, and regional payment methods.
  • Advertising and analytics: Google (Ads, Merchant Center) and Meta (Facebook, Instagram) for performance monitoring, subject to your cookie consent.

International data transfers: when data is transferred outside the European Economic Area (EEA), for example to our international fulfillment hubs, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy under the GDPR.

5. Data retention period

We retain personal data only for as long as necessary:

  • Order and transaction data is retained for the mandatory period required under Italian tax and accounting laws.
  • Customer support records and mailing list data are retained while the service is active or until you request deletion/withdraw your consent.

6. Data security

All data transmissions are protected by advanced 256-bit SSL encryption. We maintain strict technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

7. Your privacy rights

Under applicable privacy laws, you have the absolute right to:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request the correction of inaccurate or incomplete information.
  • Erasure: request the deletion of your data where there is no legal obligation to retain it.
  • Restriction or objection: object to or restrict the processing of your data.
  • Withdrawal of consent: withdraw your consent to marketing or cookies at any time.

To exercise your rights, email us at info@glabora.com: we respond to all requests within 30 days. If you believe your rights have been violated, you can contact the Italian Data Protection Authority or the national supervisory authority in your country.

8. Cookies and tracking technologies

Our website uses essential technical cookies for cart and checkout functions (Shopify), along with analytics and advertising cookies (Google and Meta) to measure ad performance. Analytics and marketing cookies operate only with your consent. You can manage your preferences at any time through our cookie banner or your browser settings.

Last updated: October 2026

Also see the Terms of Service and the Returns and Refund Policy.