Shipping policy
Shipping Areas
We currently ship to Italy, the United States, the Netherlands, France, and Australia.
Shipping Costs
Free standard shipping on all orders.
Processing Times
1–4 business days.
Modifications or Cancellations
Orders can only be modified or canceled by 23:59 on the day of purchase. After this window, the order is forwarded to the logistics center and can no longer be intercepted or canceled.
Transit Times
6–12 business days.
Total Delivery Time
Estimated delivery: 7–16 business days
Exception for Specific Items: Some special or bulky items (such as electric motorcycles for children) that use our free economy shipping method have an estimated transit time extended to 48-60 business days. This specific timeframe is always clearly indicated on the individual product page.
Incorrect Addresses and Deliveries
We rely on the accuracy of the address provided at checkout. If the customer provides an incorrect address, redelivery fees will apply. We do not issue refunds for orders tracked as "Delivered" but not received due to buyer error or failure to safeguard the package.
Reporting Issues (Protection Rules)
Defective, Damaged, or Missing Products: Any defects, damage, or missing items must be reported within 48 hours of receipt of the package.
Undelivered (Lost) Packages: If your order does not arrive, you must contact us within 40 days of the estimated delivery date. After this period, it will no longer be possible to file logistics claims or request refunds for non-delivery
Email: info@glabora.com
Order Tracking
When your order is shipped, you will receive an email containing:
- Tracking number.
- Link to track the shipment status.
J&S Group S.R.L.S. (VAT No.: 03389370598)
Store Name: Glabora
- Address: Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
- Phone: +39 329 563 0900
- Support: Monday–Friday, 9:00–17:00 (CET)
Last updated
January 2025