Refund policy
General Overview
By purchasing from Glabora, the Customer accepts the terms of this Return Policy. This is a binding legal agreement governing every transaction.
Right of Withdrawal (EU - 14 days)
Under EU law, if the goods are shipped within the European Union, you have the right to withdraw from the order within 14 days of delivery without giving a reason. The product must be in the same condition as when received, unused, with labels intact and in its original packaging.
Return Conditions and Exclusions
To be eligible for return, the product must be new and unused.
- Sanitary/Hygiene Items: For safety reasons, protective or personal-use devices (including nasal/respiratory devices) cannot be returned once the packaging has been opened or the original seal has been removed.
- Personalized Items: Personalized products are not eligible for return.
- Restocking Fee: For bulky items or items returned without their original packaging, we charge a restocking and inspection fee of between 15% and 30%.
- Non-Returnable Items: Expedited/priority shipping charges, “BOGO” promotional items, or products marked “Final Sale” are non-refundable.
Return Procedure (RMA)
Authorization: Authorization (RMA) is required. Write to info@glabora.com within 30 days of delivery, providing your first name, last name, order number, and photographic evidence.
- Arrival Deadline: Once authorized, the return must arrive at our warehouse within 14 days of the authorization date. After this period, we reserve the right to reject the return.
- Shipping: Return shipping costs are the customer's responsibility. Returns without authorization will not be processed.
Defects, Damage, and Missing Orders
- Reporting: Any defects or missing items must be reported within 48 hours of delivery. We guarantee a resolution within 24 hours of verifying the documentation (photos/videos).
- Incorrect Addresses: We rely on the accuracy of the address provided at checkout. No refunds are provided for errors in the address supplied by the customer. If a package is tracked as “delivered” but has not been received, the customer must contact the local carrier before submitting a claim.
Legal Protection (Legal Armor)
- Order Cancellations: Orders may only be canceled by 23:59 on the day the order is placed. After that time, the order is considered to be processing and cannot be canceled.
- Chargeback Policy: The Customer agrees that notification by email to info@glabora.com is a mandatory prerequisite for any dispute. Initiating a “chargeback” without first contacting our support team constitutes a breach of this agreement and will result in the automatic contesting of the chargeback.
- Indemnification: The Customer agrees to hold Glabora harmless from any claims or expenses arising from the improper use of the products.
- Policy Changes: Glabora reserves the unilateral right to modify this Policy at any time without prior notice.
Refund Processing
Once the return has been inspected, the refund will be processed within 10-14 business days. We reserve the right to deny refunds in cases of abuse or fraud.
How to request a return
To initiate a return, email us at:
Include:
First and last name
Order number
Reason for return
Photos and videos of the product (if defective or damaged)
Note on returns for special items: For products with extended economy shipping times (48-60 business days), the right of withdrawal may still be exercised within 30 business days of receipt; however, the logistics handling of the cross-border return will follow the same time frames as the dedicated shipping channel.
Company address
J&S Group S.R.L.S. (VAT No.: 03389370598)
Store Name: Glabora
Address: Via Francesco Caracciolo 5, 04022 Fondi (LT), Italy
Telephone: +39 329 563 0900
Customer Support: Monday–Friday, 9:00–17:00 (CET)
Last updated
January 2025